Old Hathern Station Policies

Privacy...

At Old Hathern Station we take your privacy very seriously and in line with the latest General Data Protection Regulation (GDPR) we take extra special care to ensure your data is protected.  For full details of our Data Privacy & Cookies Policy please click here.

We may use performance cookies to help improve your viewing experience of our website but these cookies just collect information about how visitors like yourself use the website, for instance which pages you go to most often, and if you get error messages - let's hope not!

These cookies don't collect information that will identify you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works and hopefully make it a better experience when you visit it.

Please be assured that if you have sent in an email request, these details are kept on our secure server and will be removed within a year or sooner if so requested. At no point are your details shared with a third party.

Cancellation...

Unfortunately in the event of a cancellation and if we cannot re-let the room we will have to make a charge as follows... 

 30 days notice 75% refund 

15 days notice 50% refund 

48 hours notice 25% refund 

Less than 48 hours notice no refund

Damage...

We understand that accidents happen to us all and we take this into account.   

However, we do request that...

All damaged or broken goods are reported straight away for us to discuss whether a charge needs to be made - we hope not!

Any damage or staining to furniture and fabrics is brought to our attention immediately so we can deal with the problem.  Unfortunately,  if we cannot repair any damage or remove staining ourselves, we will have to ask for a suitable contribution when you check out.

Thank you.